When reserving a room your name, address, arrival- and departure time and method of payment are required.
A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee in order to secure the reservation.
The hotel room is at your disposal from 3:00 pm on the day of arrival. On your departure day the room must be vacated by 12:00 noon. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.
Credit card guarantee is required for all bookings when confirming the reservation*. Please provide a credit card to guarantee the booking, including the number of the card, date of expiration and name of the card holder. Customers with an invoicing agreement may guarantee the reservation under company name.
As an alternative method of guarantee, Frunze Luxury Apartments reserves the right to require either a complete or partial advance payment in order to guarantee the reservation. Amount of prepayment and a schedule for prepayment will be contracted with customer in writing.
*Frunze Luxury Apartments reserves the right to verify the credit card to the agreed amount.
The hotels accept the most common credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so.
In case the reservation has not been paid in advance it should be settled upon arrival at the hotel by cash or credit card. When reserving a room the hotel is entitled to approve and charge international credit cards. A reservation fee may be charged to the credit card as a prepayment. This will be deducted from the final bill. If the hotel has not made an approval for prepayment from your credit card, the hotel is entitled to require a deposit for additional services such as minibar.
As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property.
The responsibility for caused damage is determined by general principles.